Terms of service

 Terms of Service govern your use of shohrad.shop and purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms removes mandatory consumer rights.

1. Online Store

shohrad.shop operates an online retail store using Shopify's ecommerce platform.

Throughout these Terms, “we”, “us”, and “our” refer to shohrad.shop.

“You” and “your” refer to the person visiting our website, creating an account, communicating with us, or purchasing products.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into the relevant transaction or that you are acting with appropriate permission.

You must provide accurate information when ordering.

3. Product Information

We make reasonable efforts to describe products accurately.

Product pages may contain information regarding:

• Features;
• Dimensions;
• Materials;
• Sizes;
• Colours;
• Availability;
• Images; and
• Other specifications.

Images are provided for illustration and identification. Differences caused by lighting, photography, screen settings, production tolerances, or other reasonable variations may occur.

Nothing in this section affects rights relating to goods that are materially not as described.

4. Prices

Prices are displayed on shohrad.shop and may change from time to time.

The price applicable to an order will normally be the price shown when the order is submitted, subject to correction of obvious errors where legally permitted.

Any applicable charges will be disclosed before checkout completion.

5. Orders

Submitting an order constitutes an offer to purchase the selected goods.

After submitting an order, you may receive an automated acknowledgement.

An automated acknowledgement does not necessarily mean that the order has been finally accepted.

We may reject or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Information supplied appears materially incorrect;
• Fraud is suspected;
• A material pricing or product-description error has occurred;
• Delivery is not reasonably possible; or
• Accepting the order would violate applicable law.

If we cancel an order after receiving payment, the relevant payment will be refunded.

6. Payment

Payment must be made using one of the methods displayed at checkout.

Payment processing may be provided by Shopify or independent payment processors.

You represent that you are authorised to use the payment method submitted.

7. Delivery

Eligible orders receive free standard shipping.

The expected standard delivery timeframe is approximately 15–20 days, as further explained in our Shipping Policy.

Delivery estimates are not intended to remove rights that apply when delivery is materially delayed.

UK distance-selling guidance requires sellers to provide customers with information about delivery arrangements, costs and how long delivery is expected to take.

8. Risk and Ownership

Legal ownership and risk in goods will pass in accordance with applicable law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than legally permitted.

9. Cancellation, Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

For qualifying distance purchases, UK consumers generally have statutory cancellation rights, subject to legal exceptions.

Our policies do not remove statutory remedies for faulty, damaged, misdescribed, or non-conforming goods.

10. Accuracy of Information

We attempt to keep shohrad.shop accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, delivery, or other information.

Where legally permissible, we may correct errors and update information.

11. Account Information

If accounts are available, you are responsible for maintaining the confidentiality of your login information.

You should notify us promptly if you reasonably believe your account has been accessed without authorisation.

12. Acceptable Use

You must not use shohrad.shop:

• For unlawful activity;
• To commit fraud;
• To impersonate another person;
• To submit malicious software;
• To interfere with website security;
• To attempt unauthorised access;
• To harvest personal information unlawfully;
• To infringe intellectual property rights;
• To transmit unlawful or abusive material; or
• To interfere materially with other users' access to the website.

13. Intellectual Property

Unless otherwise stated, the website and its original content, including branding, text, graphics, layout, and other materials, are protected by applicable intellectual property rights.

You may use shohrad.shop for lawful personal shopping purposes.

You may not reproduce, distribute, exploit, or commercially republish protected website content without appropriate permission, except where permitted by law.

14. Third-Party Services

Our website may use or link to services supplied by third parties.

Examples may include:

• Shopify;
• Payment processors;
• Shipping carriers;
• Analytics providers;
• Social media platforms; and
• Other ecommerce applications.

Independent third-party services may operate under their own terms and privacy policies.

15. Customer Reviews and Submitted Content

If shohrad.shop allows reviews, comments, photographs, or other submissions, you must ensure that your content is lawful and does not infringe the rights of others.

You must not knowingly submit:

• False or deceptive reviews;
• Defamatory material;
• Unlawful content;
• Malicious code;
• Private information belonging to another person without authority; or
• Infringing material.

16. Website Availability

We aim to maintain reasonable website availability but do not guarantee uninterrupted access at all times.

Maintenance, technical failures, security incidents, third-party outages, or other circumstances may temporarily affect the website.

17. Consumer Guarantees and Statutory Rights

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded.

Goods supplied to UK consumers remain subject to applicable consumer protection standards.

UK government guidance confirms that sellers cannot lawfully take away customers' statutory refund rights for faulty goods or mislead consumers about those rights.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be restricted for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer obligations.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or for business losses suffered by a consumer using products primarily for personal purposes.

Nothing in this section affects statutory consumer remedies.

19. Events Outside Our Reasonable Control

We will not be responsible for delay caused solely by circumstances outside our reasonable control to the extent permitted by applicable law.

Examples may include:

• Severe weather;
• Natural disasters;
• Transport disruption;
• Carrier interruption;
• Government restrictions;
• Industrial action;
• Customs disruption;
• Major technology outages; or
• Other comparable events.

We will take reasonable steps to manage material disruptions.

20. Fraud Prevention

Orders may be subject to security or fraud screening.

Where reasonably necessary, we may request additional verification before fulfilling an order.

We may refuse transactions that present a reasonable fraud or security concern, subject to applicable law.

21. Termination of Website Access

We may restrict or terminate access to shohrad.shop where a user materially violates these Terms or uses the website unlawfully.

Termination does not eliminate rights or obligations arising from completed purchases.

22. Severability

If a provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be interpreted or removed only to the extent necessary, while the remaining provisions continue to apply where legally possible.

23. No Waiver

A delay or failure to enforce a contractual right does not automatically waive that right.

24. Changes to These Terms

We may amend these Terms to reflect changes in:

• Our services;
• Business operations;
• Technology;
• Security requirements; or
• Applicable law.

Changes will be published on shohrad.shop.

Changes will not retrospectively remove rights that have already accrued under an existing order where doing so would be unlawful.

25. Governing Law

These Terms are governed by applicable law in the United Kingdom.

Where English law may be selected as the governing law, that choice does not deprive consumers in Scotland, Northern Ireland, or another relevant jurisdiction of mandatory protections available to them under applicable law.

Consumers may retain rights to bring proceedings in the courts available to them under mandatory jurisdictional rules.

26. Entire Agreement

These Terms, together with our:

• Return and Refund Policy;
• Privacy Policy;
• Shipping Policy; and
• Other expressly incorporated store policies,

constitute the terms governing use of the store and relevant purchases, subject always to mandatory law.

27. Contact Information

Questions regarding these Terms may be sent to:

shohrad.shop
Email: info@shohrad.shop