Privacy policy

This Privacy Policy describes how shohrad.shop collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, communicate with us, place an order, or otherwise use our services.

For the purposes of this Privacy Policy, references to “we”, “us”, “our”, and “shohrad.shop” refer to the operator of shohrad.shop.

1. Our Commitment to Privacy

We recognise the importance of protecting personal information and aim to process personal data fairly, lawfully, transparently, and securely.

This Privacy Policy is intended to explain:

• What information we collect;
• How information is collected;
• Why we use personal information;
• The lawful bases on which processing may occur;
• Who may receive personal information;
• International transfers;
• Data retention;
• Cookies and similar technologies;
• Your privacy rights; and
• How to contact us.

UK privacy rules require organisations to provide individuals with transparent information concerning matters including processing purposes, lawful bases, retention and individual rights.

2. Information We May Collect

Depending on how you interact with shohrad.shop, we may collect the following categories of personal information.

Identity Information

This may include:

• Name;
• Account username;
• Order identifier; and
• Other information needed to identify a customer or user.

Contact Information

This may include:

• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other contact information voluntarily provided to us.

Order and Transaction Information

This may include:

• Products purchased;
• Order value;
• Order date;
• Refund history;
• Return information;
• Delivery information;
• Transaction identifiers; and
• Communications concerning purchases.

Payment Information

Payments may be processed through Shopify or third-party payment providers.

Payment processors may collect payment card information, billing data, bank information, wallet credentials, or other information required to authorise a transaction.

shohrad.shop may receive limited transaction information, such as payment status and transaction identifiers, rather than complete payment-card credentials.

Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Referring pages;
• Pages viewed;
• Website interaction data;
• Approximate location derived from technical information; and
• Cookie or similar identifiers.

Communications

If you contact us, we may collect:

• Your email address;
• The content of your message;
• Order details;
• Attachments or photographs supplied by you; and
• Records of customer service communications.

Marketing Information

Where applicable, we may collect information concerning:

• Marketing preferences;
• Newsletter subscriptions;
• Advertising interactions;
• Promotional communications; and
• Consent choices.

3. How We Collect Information

We may collect personal information:

• Directly from you;
• Through the checkout process;
• When you create an account;
• When you communicate with customer service;
• Automatically through website technology;
• Through Shopify;
• Through payment processors;
• From delivery and fulfilment providers;
• From fraud-prevention providers; and
• From other service providers where lawful.

4. Why We Use Personal Information

We may process personal information to:

• Operate shohrad.shop;
• Display and sell products;
• Process orders;
• Take or verify payments;
• Deliver products;
• Provide order updates;
• Process cancellations;
• Manage returns and refunds;
• Respond to customer enquiries;
• Detect and prevent fraud;
• Protect our website and customers;
• Maintain transaction records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce applicable contractual rights;
• Improve our store;
• Analyse website performance;
• Provide relevant marketing where permitted; and
• Establish, exercise, or defend legal claims.

5. Lawful Bases for Processing

Depending on the purpose and circumstances, we may rely on one or more lawful bases recognised under applicable UK data protection law.

Performance of a Contract

We may process personal information when necessary to perform a contract with you or take steps at your request before entering into a contract.

For example, we need certain information to:

• Process your order;
• Accept payment;
• Arrange delivery; and
• Handle a return.

Legal Obligations

We may process information where necessary to comply with legal, regulatory, tax, accounting, consumer protection, fraud prevention, or other applicable obligations.

Legitimate Interests

Where appropriate, we may process personal information based on legitimate interests, provided those interests are not overridden by your applicable rights and interests.

Legitimate interests may include:

• Protecting our store;
• Preventing fraud;
• Maintaining security;
• Improving our services;
• Managing customer relationships;
• Establishing legal claims; and
• Operating an efficient ecommerce business.

Consent

Where consent is legally required, we may process information based on your consent.

You may withdraw consent at any time for future processing based on that consent.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Shopify

shohrad.shop is operated using Shopify's ecommerce technology.

Shopify may process information as necessary to provide its platform and associated services.

Shopify maintains its own privacy information explaining how it processes personal information in connection with its services.

7. Service Providers and Sharing

We may disclose personal information to service providers where reasonably necessary to operate our business.

Recipients may include:

• Shopify;
• Payment processors;
• Banks and payment networks;
• Shipping carriers;
• Fulfilment providers;
• Warehousing providers;
• Customer service providers;
• Hosting or cloud providers;
• IT and security providers;
• Fraud-prevention providers;
• Analytics providers;
• Marketing providers where permitted;
• Professional advisers;
• Regulators;
• Courts; and
• Law-enforcement authorities where required.

We do not disclose personal information merely because a third party requests it. Disclosure must have an appropriate business or legal basis.

8. Business Transfers

If shohrad.shop undergoes a merger, restructuring, sale, acquisition, financing transaction, insolvency process, or transfer of business assets, personal information may be transferred as part of that transaction where legally permitted.

Any successor will be expected to process personal information in accordance with applicable law.

9. Cookies and Similar Technologies

shohrad.shop and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember preferences;
• Maintain shopping carts;
• Protect accounts;
• Prevent fraud;
• Measure traffic;
• Analyse website performance;
• Understand customer interactions; and
• Support advertising or marketing where permitted.

Where applicable law requires consent before non-essential cookies are placed, we will seek the necessary consent.

10. Marketing Communications

Where legally permitted, we may send marketing messages based on consent or another appropriate lawful basis.

You may unsubscribe from marketing emails by using an unsubscribe mechanism provided in the communication or by contacting:

info@shohrad.shop

Service-related messages concerning existing orders are not necessarily marketing and may still be sent where necessary to fulfil your order or provide customer support.

11. International Data Transfers

Because ecommerce services, Shopify infrastructure, payment providers, carriers, analytics providers, and other technology suppliers may operate internationally, personal information may sometimes be processed outside the United Kingdom.

Where applicable data protection law requires safeguards for an international transfer, we will rely on an appropriate legally recognised transfer mechanism or safeguard.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Complete transactions;
• Maintain business records;
• Meet tax or accounting requirements;
• Handle complaints;
• Prevent fraud;
• Resolve disputes;
• Enforce agreements; and
• Comply with legal obligations.

Retention periods may therefore differ depending on the type of information and the reason it is processed.

The ICO requires privacy information to explain either the relevant retention period or the criteria used to determine it.

13. Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should also protect their own account credentials and should not share passwords with unauthorised persons.

14. Your Privacy Rights

Subject to applicable law and relevant exceptions, individuals may have rights concerning their personal information, including the right to:

• Request access;
• Request correction;
• Request erasure;
• Request restriction of processing;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with a supervisory authority.

The precise rights available can depend on the legal basis and circumstances of processing.

15. Exercising Your Rights

To submit a privacy request, contact:

info@shohrad.shop

Please clearly describe your request.

We may need to request information reasonably necessary to verify your identity before providing personal information or acting on certain requests.

We will not request more verification information than is reasonably necessary.

16. Right to Object

Where we process personal information based on legitimate interests, you may have the right to object to that processing.

Where personal information is used for direct marketing, you may object to direct marketing at any time.

17. Complaints

If you have concerns about our handling of personal information, please contact:

info@shohrad.shop

Individuals may also have the right to complain to the UK Information Commissioner's Office (ICO) or another competent supervisory authority where applicable. ICO guidance states that individuals should be informed of their right to complain to the relevant supervisory authority.

18. Children

shohrad.shop is not intended to knowingly collect personal information from children where the collection would be unlawful.

If you believe a child has provided personal information improperly, contact us at info@shohrad.shop.

19. Automated Processing

We and our service providers may use automated systems for purposes such as fraud detection, transaction security, and risk assessment.

Where applicable law provides rights in relation to solely automated decisions producing legal or similarly significant effects, those rights will be respected.

20. Third-Party Websites

shohrad.shop may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independently operated third-party services. Customers should review the privacy policies of those services before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, or legal obligations change.

The current version will be made available on shohrad.shop.

22. Contact

For privacy questions or requests:

shohrad.shop
Email: info@shohrad.shop