Shipping policy
Thank you for shopping with shohrad.shop.
This Shipping Policy explains our delivery arrangements, shipping charges, estimated delivery timeframe, tracking, address requirements, delayed deliveries, lost parcels, damaged shipments, and other shipping-related matters.
1. Free Standard Shipping
shohrad.shop provides FREE STANDARD SHIPPING on all eligible orders.
There is no standard shipping charge for eligible orders placed through our website.
The shipping cost displayed for standard delivery will therefore be:
£0.00 – Free Standard Shipping
There is no minimum order value required for standard free shipping unless a different requirement is expressly displayed before checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
15–20 days
The 15–20 day timeframe is an estimated total delivery timeframe for standard orders under normal operating conditions.
Customers should review the delivery information shown during checkout and in their order confirmation.
UK distance-selling rules require sellers to provide information concerning delivery arrangements, delivery costs, and how long goods are expected to take to arrive.
3. Delivery Estimates
The 15–20 day delivery period is an estimate rather than a guarantee that every shipment will arrive on a particular date.
Delivery can occasionally be affected by circumstances including:
- Carrier congestion;
- Severe weather;
- Public holidays;
- Peak shopping periods;
- Transportation disruption;
- Incorrect addresses;
- Failed delivery attempts;
- Customs or border procedures where applicable;
- Regional service interruptions;
- Security inspections; or
- Other events outside our reasonable control.
We will not use delay provisions to remove any mandatory legal delivery rights.
4. Order Confirmation
After successfully placing an order, customers should receive an electronic order confirmation using the contact information supplied during checkout.
Customers should review their order confirmation carefully.
If information is incorrect, contact:
as soon as possible.
5. Shipping Confirmation
Where tracking or shipment information is available, customers may receive a shipping confirmation after their order has entered the delivery network.
The message may contain:
- A tracking number;
- Carrier information;
- A tracking link; or
- Other shipment information.
Tracking information may require time to become active after shipment data is created.
6. Tracking
If tracking is available for your order, you can use the supplied tracking information to follow delivery progress.
Tracking status may occasionally appear unchanged while a package is moving between logistics facilities.
If your shipment has exceeded the expected delivery timeframe and tracking has not updated meaningfully, contact:
Please include your order number.
7. Correct Delivery Information
Customers are responsible for supplying complete and accurate delivery information.
Before submitting an order, please verify:
- Recipient name;
- House or building number;
- Street name;
- Apartment, flat, or unit information;
- Town or city;
- County where applicable;
- Postcode;
- Country;
- Telephone number where requested; and
- Email address.
shohrad.shop cannot guarantee that an address can be modified after fulfilment has started.
8. Address Changes
If you discover an address error immediately after ordering, contact:
We will make reasonable efforts to update the address before shipment where operationally possible.
Once an order has been dispatched or transferred to a carrier, we may be unable to redirect it.
9. Failed Delivery
A carrier may be unable to complete delivery if:
- Nobody is available;
- Access to the property is restricted;
- The address is incorrect;
- The address is incomplete;
- The recipient cannot be identified;
- The parcel is not collected from a designated location; or
- Another delivery issue occurs.
Customers should follow carrier instructions concerning redelivery or collection where applicable.
10. Unclaimed or Returned Packages
If a package is returned to us because it was unclaimed, refused, or undeliverable, contact info@shohrad.shop.
We will review the circumstances and advise what options are available.
Any decision regarding reshipment, cancellation, or refund will be made consistently with our Return and Refund Policy and applicable consumer law.
11. Split Shipments
Orders containing multiple products may occasionally be shipped in more than one package.
As a result:
- Items may arrive on different days;
- Multiple tracking numbers may be issued; and
- Receiving one package does not necessarily mean the remaining items are missing.
If you believe part of an order has not been shipped or delivered, contact us.
12. Delayed Orders
If your package has not arrived within the expected 15–20 day delivery period, please:
- Check your tracking information where available;
- Verify the delivery address supplied;
- Check for carrier delivery notices;
- Check any safe location or reception area where delivery may have been completed; and
- Contact info@shohrad.shop if further assistance is required.
We will investigate reasonable delivery enquiries with the relevant fulfilment or logistics provider.
13. Lost Packages
If tracking indicates a package may be lost, contact:
Please provide your order number and relevant delivery information.
We may need to investigate with the carrier before confirming that a shipment is lost.
Where an order is confirmed lost before delivery to the customer, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
14. Damaged Shipments
If a parcel arrives visibly damaged, please retain:
- The product;
- Original packaging;
- Shipping label; and
- Any protective packaging.
Contact info@shohrad.shop and provide photographs where reasonably possible.
We will review the claim and provide an appropriate remedy in accordance with our Return and Refund Policy and applicable statutory rights.
15. Incorrect Products
If you receive a product that you did not order, please do not simply send it to an address found online.
Contact:
We will provide appropriate instructions.
16. Delivery Confirmation
Carrier tracking may show an order as delivered based on the carrier's delivery scan or records.
If tracking says “delivered” but you cannot locate the parcel:
- Check the delivery location;
- Check with other members of the household;
- Check with reception or building management;
- Check any safe-place information;
- Review carrier notifications; and
- Contact us if the parcel remains missing.
17. Customs and International Movement
Where products or logistics routes involve international movement, customs procedures or border controls may affect delivery times.
Any taxes or charges that shohrad.shop is legally required to collect from customers will be disclosed as required.
We do not intend to impose undisclosed shipping charges after an order has been submitted.
18. Delivery Restrictions
Certain products may be subject to geographical, carrier, regulatory, or safety restrictions.
If we discover that an order cannot lawfully or reasonably be shipped to the provided destination, we may cancel the affected order and refund any relevant payment.
19. Public Holidays and Peak Periods
Delivery networks can experience additional volume during:
- Christmas;
- New Year;
- Bank holidays;
- Major promotional events;
- Severe weather; and
- Other peak retail periods.
Customers are encouraged to place time-sensitive orders sufficiently early.
20. Delivery and Consumer Rights
Nothing in this Shipping Policy limits a customer's mandatory statutory rights.
UK government guidance states that distance sellers must provide delivery information and, unless another period has been agreed, legal rules can apply concerning the time in which goods are to be delivered.
The 15–20 day delivery period stated by shohrad.shop forms our published standard delivery estimate.
21. Order Cancellation
If you wish to cancel an order, contact us as soon as possible:
If shipment has not started, we will attempt to stop fulfilment.
If an order has already been dispatched, customers may use applicable cancellation or return rights as described in our Return and Refund Policy.
22. Free Shipping and Refunds
Because eligible standard orders are shipped free of charge, customers do not normally pay an outbound standard delivery fee.
Therefore, there is ordinarily no standard delivery charge to deduct from or separately reimburse as part of an eligible refund.
23. Contact Us About Shipping
For questions concerning:
- Delivery status;
- Tracking;
- Delays;
- Lost shipments;
- Damaged packages;
- Incorrect deliveries;
- Address errors; or
- Other shipping matters,
contact:
shohrad.shop
Email: info@shohrad.shop
Please include your order number whenever possible.
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